FAQs

Creative Allies is proud to be partnering with RageOn to provide our customers with the best quality products from our best designers. Customer Service and Fulfillment is handled through RageOn. Please see the information below for questions. Also - please feel free to contact us directly at store@creativeallies.com

Before submitting a ticket, please see the below frequently asked questions in regards to your order with us. If none of the below answers applies to you, feel free to visit our Support Page or submit an email through our contact form.

Do you have a customer service phone number I can reach you at?

    • Yes, we do! Our office number is: (707) 901-7243. Please see our office hours below and be sure to have your order number ready!

Do you ship orders internationally?

    • International shipping choices are available at checkout and most orders ship for $25 or less!

What are your office hours?

    • Our office hours are Monday through Friday, from 9AM - 6PM EST.  Any questions or concerns submitted during the weekend will be responded to promptly on the following business day.

I messaged but haven't heard back for 48 hours.

    • Please check your SPAM folder.  Most inquiries are responded to in less than 24 hours  Also, note our office hours, which are Monday through Friday, 9AM - 6PM EST. Questions and concerns from the weekend will be responded to promptly on next business day!

The USPS Tracking Number says delivered, but I haven't received my order.

    • All domestic delivery issues become the responsibility of USPS once it’s been shipped. You may contact them at (800) 275-8777.

Why isn't my tracking number working?

    • Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carrier's' systems. International shipping usually takes 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

Where do I ship my returns to?

    • Please, for any approved returns, ship them to the following address: RageOn, 1163 East 40th Street, Suite 211, Cleveland, OH 44114

What is printed on the back of what I ordered?

    • For double sided items, the back of each design is the same as the front, so passerbys will be able to accurately double take your awesome product and confirm their jealousy of you.  One sided products like: Bandana, Duvet Cover, Shower Curtain, standard one-sided T-shirts, one-sided tanks, etc. will have a white back.